Because of the rapid turn around of work in the lab it is imperative that if an order needs to be cancelled this must be done at the earliest opportunity.
Please be aware however that your job may have already been printed, if this is the case the work will be invoiced and must be paid for.
Royal Mail do not offer a guaranteed delivery time on first class dispatches, although they do aim to deliver by the next working day. If a delivery has not arrived in the timescale, you may have to wait for a short period as the Royal Mail website states "Please wait 15 working days (from the due date of delivery) before completing this form (lost post claim form) as we would not consider an item as lost until 15 working days have elapsed". Keynsham Photo Centre Ltd customer service staff will help as much as possible in any such instance.
If any order is required urgently, we suggest selecting the Courier option. This should ensure a quick delivery time after dispatch & offers online tracking of your order.
At Keynsham Photo Centre Ltd we guarantee that your prints will leave the lab within 24 hours of receiving your order, although we often process orders in a shorter time. Where a delay is caused by a factor beyond our control or a technical breakdown we will endeavour to produce your order as a matter of urgency once the problem has been solved.